Frequently Asked Questions

 

MY ORDER IS A GIFT. I DON’T WANT A RECEIPT OR ANY PRICES.
We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are at times a gift. Our items do not contain price tags – we want to keep the packaging simple, beautiful and intact.

WHAT’S YOUR RETURN POLICY?
All sales are final (but trust us, they’ll love it). We don’t accept returns or exchanges.

I DON’T NEED IT DELIVERED ON A SPECIFIC DAY, JUST BY A SPECIFIC DAY. WHAT THEN?
If that’s the case, let us know in the notes what the occasion is (birthday, anniversary, etc.) and we’ll add our custom-designed “DON’T OPEN UNTIL ____” sticker to the front of their package.

MY ORDER SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT.
Have them take a good look in and around their backyard/front yard/lobby/etc and even with the neighbors — there’s a good chance it’s somewhere. If a box is delivered according to your tracking but the recipient didn’t get it, our team will do everything in our power to locate it by calling our carrier partners UPS and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that’s out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a UPS carrier claim, and we’d be happy to do the same on our end!

IT SAYS THE DELIVERY OF MY pOpply ORDER WAS UNSUCCESSFUL, NOW WHAT?
We’re here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, we’re happy to get our friends at UPS involved to try and solve the mystery and get your order delivered as soon as possible. If we are unable to resolve, we will work to get you out a replacement or issue a credit.

DO YOU OFFER A PICK-UP OPTION FOR LOCALS?
Unfortantely, we don’t.

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